Refund And Return Policy

Customer satisfaction is utmost important to us.  "If Mama ain't happy, ain't nobody happy"  You are eligible for a refund within 30 days if you’re dissatisfied with your purchase due to an error on the bookseller’s part or if the book doesn’t arrive.

Incorrect Book/Not as Described/Damaged

You’re eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the bookseller’s part. If you receive the incorrect book or if it arrives damaged, you’ll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the bookseller within 30 days of the estimated delivery date and in the same condition you received it. 

For books returned as ‘Not as described,’ return shipping amounts are refunded at the bookseller’s discretion. If the seller disagrees, only the book price and original shipping will be refunded. Lily's will not refund shipping amounts on behalf of a seller in the event of a dispute.

Book Did Not Arrive

You’re eligible for a full refund of the purchase price, including shipping costs, if your book hasn’t arrived as of the Estimated Delivery Date, up until 30 days past. If the bookseller provides tracking information indicating the book has arrived, the refund request is void. A refund request for the reason ‘item did not arrive’ will automatically complete 7 days after the refund request is initiated through your AbeBooks account.

In cases where the book is returned to the bookseller for any of the following reasons, the refund includes the book price only: incomplete address, unclaimed, returned to sender, or similar. 

Buyer Does Not Want Item

We are usually happy to accept returns if you’ve changed your mind about a book. We recommend contacting us directly before initiating these returns, as otherwise the return may be cancelled.

Partial Refunds

If you are dissatisfied with your purchase for any reason but still wish to keep the book, you can negotiate a partial refund with the bookseller for an amount that is agreeable to both parties. Partial refunds can be issued on the book price however, we are not obligated to provide one and, depending on your reason for the request, we may prefer that you return the book for a full refund instead. 

Return shipping is calculated as equal to original shipping cost and when refundable, is added to the refund upon return receipt of the book by the seller. Return shipping labels are not provided. 

Your refund will be processed to your credit card once the bookseller receives the book back. We recommend that you use a trackable method of shipment; if the book doesn’t arrive and tracking isn’t provided, the refund will be cancelled. 

Once a return/refund request has been cancelled, you cannot submit another return/refund request.

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